Customer Survey 2025: CQM once again highly valued

Average score: 8.4

With an average score of 8.4 (on a scale from 1 to 10) and a Net Promoter Score of +60, we’re proud of the trust our customers place in us. It confirms that our approach meets the needs of organisations operating in an increasingly complex world.

Appreciation and insight

The evaluation of the statements clearly shows what we are valued for: reliability, expertise, collaboration, and the quality of our solutions.

In addition, the responses to the open-ended questions provided valuable insights into how customers view themes such as AI, data analysis and knowledge sharing. This inspires us to further strengthen our role as a sparring partner and solution-driven expert – in ways that align with the day-to-day reality of our customers.

These are precisely the themes that reflect what CQM stands for: smart solutions that work in practice.

We would like to thank everyone who contributed to the survey. Your feedback motivates us to continue delivering what matters: practically applicable solutions to complex challenges.

View the full results in the fact sheet.