Problem Solving

Focused and substantiated problem-solving

Circumstances, such as the need to go to market faster and with increased risks, can mean problems still manifest themselves after your product has been released. Such problems come in many shapes and sizes. Sometimes the performance of the manufacturing or assembly processes are not quite as you would want. Other times, problems suddenly occur with your own processes or those of your suppliers. And occasionally the problem is so serious that you even have to consider a recall. Ideally, you’d like to see processes better controlled with problems resolved once-and-for-all.

We know them all too well: those ‘little problems’ that haunt a department: stubborn, rearing their ugly heads time and again. Or you might simply be looking to achieve a breakthrough in reducing the number of customer complaints, breakdowns or costs – the 'costs of poor quality’. Either way, it’s good to know how things really fit together. So you don’t have to operate on the basis of assumptions and anecdotes. CQM takes a fact-based approach. With more than 30 years’ experience working with prestigious multinationals.

Contact us if the examples of typical problems we’ve addressed during more than 1000 projects look all-too familiar:

  • Problem breakdown: Determine the process parameters that govern the quality of your final product.
  • Problem-solving: Drill down in a systematic and substantiated way to the root cause of a persistent problem.
  • Customer satisfaction: Reduce the number of customer complaints by 25-60%.
  • Crisis management: Quantify how many defective products are still on the market.
  • Supplier Quality: Set up a global sampling system that limits within set boundaries both the supplier and customer risks.
  • Process control: Introduce Statistical Process Control to the critical design parameters to assign a predictable quality to your final product.
  • Training: Ranging from Six Sigma Green and Black Belt training courses to Masters in Operational Excellence.