‘First time right’: the product design that the customer actually wants and products that meet the specifications. That’s the goal of Design for Six Sigma (DfSS). It provides a structured, fact-based approach to the innovation process, from the Marketing briefing right through to product release.

While Lean SixSigma/DMAIC is all about improving existing processes by solving problems, DfSS is about preventing problems arising.

The working method consists of a number of phases: pre-DfSS, Define, Identify, Design, Optimize, Verify and Monitor. Each phase is further divided into a number of sub-steps, each with their own deliverables and tools to help achieve those deliverables.

In DfSS, particular attention is paid to the following aspects:

  • Project Definition: Why is the project important? What are we going to solve, and for whom?
  • Human Dynamics: How do I know what the interests of the various stakeholders are and how do I get these aligned? For the Human Dynamics element, we work together with our longstanding partner, Berenschot.
  • Voice of the Customer: How do I ensure that I now design what the customer really wants?
  • Technical Performance: How do I ensure the product will meet the specifications?
  • Fact-based decisions at every design step.



CQM only delivers tailor-made training courses, so that we meet the specific needs of that customer. The focus is on examples from, and application in, your organization. To give you an idea, the following items are always addressed:

  • DfSS phases
  • DfSS way of working
  • Statistical tools
  • DfSS or Statistical exercises
  • Application in the projects of the participants


The entire training course, including teaching materials, length and certification, is tailored to your needs and the training course’s target group. But the following is true of all customized CQM training courses: a focus on the daily work environment; practice-based issues are of primary importance; coaching and on-the-job training is possible; and there’s a 'lifelong' after-training service!


By the end of the training participants:

  • see the importance of DfSS for their organization and their own daily work;
  • know the DfSS phases, sub-steps and deliverables;
  • understand the position of DfSS within the existing (PCP milestone) procedure;
  • know the (statistical) techniques and have gained experience applying them;
  • can themselves apply DfSS in their own work setting in situations that aren’t too complex. For more complex situations, coaching is recommended;
  • are adept at applying DfSS with Minitab and the Excel add-in CQM_EfP.


Like to know more about a customized DfSS training course within your organization?

Please contact Bert Schriever.